The Guest Experience

The guest experience is the core of our business.

AirRentalz is here to deliver guests with great personalised services through our Guest Experience program.

Booking accommodation with a hotel or short term rental is just the beginning.

We are here to help you along your travel journey, no matter how long or short it may be.

Book

When you book accommodation with AirRentalz you don't just receive great accommodation. You are also part of our guest experience program where you can receive tailored services and great rewards.

Connect

We are here to support you with your travel arrangements. From recommending great local and other service providers to delivering great benefits from our partners.

Enjoy

Delivering great accommodation is just the beginning. We are here to make your travel journey enjoyable and memorable. Start your next travel journey with AirRentalz today.

Questions answered

No, our service is free and is available to all guests who book accommodation with AirRentalz. Book accommodation with a short-term rental host or a hotel, the AirRentalz guest experience service is available to all.

When you book accommodation with AirRentalz we start the process of understanding what you are looking to do, or what you wish to see when you are there. From there, we will provide you recommendations of local places to see, things to do and places to eat, based upon the information you provide us. We want to ensure our service is tailored to your needs.

Our communication is by email or messenger service. At this stage, we do not provide any telephone support, but that is coming soon.

Sorry, this services is only available to guests who book via the AirRentalz platform.

No, the AirRentalz guest experience service is independent of the services provided by our hosts or hotels. While we work with our hosts, hotels and other partners, our service is independent. Our aim is to help support our partners to deliver their guests with great xperiences and to complement what they already provide you as part of their service.

Yes. It's free to join and only takes 10 seconds to provide your name and email. You then tell us your needs or wants and we then get working on that for you.