What AirRentalz Expects of Hosts and Operators
To help create comfortable, reliable stays for guests, all homes and hosts must meet some basic requirements.
During a trip, every guest should have what they need to freshen up, bath or shower and have a place to rest. You’re encouraged to provide other amenities, but you’re required to provide at least these essentials.
Bedding linen/sheets per guest
At least one towel per booked guest
At least one pillow per booked guest
No guest likes to have numerous requests to find an available place so we expect you to respond quickly. This way you’re more likely to get reservation requests that you can actually accommodate.
Responding quickly when guests reach out shows that you’re an attentive and considerate host. How frequently and quickly you respond to reservation requests and booking enquiries is measured by your response rate. We ask hosts to respond to these types of messages within 12 hours.
Avoid cancelling on guests
We take cancellations seriously and ask all hosts to avoid cancelling on guests–their travel plans depend on it! We ask that you avoid cancelling confirmed bookings unless there are extenuating circumstances. If there are circumstances where there is unexpected damage to the property in an even of storm, fire or other circumstances that you alert your guests immediately.
Get positive reviews
Guests like to know they can expect a consistent level of quality, no matter where they book. At the end of each stay, guests will review their experience with you, which is one of the ways we evaluate you as a host. Your overall rating is your average review score from all the guests you’ve hosted.
As a host, you’ll have an opportunity to rate guests too–on their cleanliness, courteousness, and communication. Your feedback helps us ensure that guests are treating the homes they stay in as if they were their own.
Hosts and guests who are consistently flagged with negative reviews be put on our black list.
Guests will expect the clean and tidy space they see in your listing photos. Make sure you give yourself enough time to clean between guests, especially when you have back-to-back bookings.
Guests will have the opportunity to rate the cleanliness of your space, and the average of your ratings will appear on your listing page. If you consistently receive low cleanliness ratings, you may be subject to penalties.
Clean every room guests can access, especially bedrooms, bathrooms, and the kitchen
Check that there’s no hair, dust, or mould on surfaces and floors
Perform turnover between each stay:
Provide fresh linens/sheets and towels for guests
Clear trash, food, and leftover items from previous guests
Accurate listing details
Setting the right expectations before a trip can contribute to a better experience for both you and your guests. You can help travellers decide if your space meets their needs by providing clear info and must-know details like whether you allow pets
Accurate and up-to-date address
Bedroom and bathroom privacy details are accurate
Listing photos represent the condition and layout of the space
Amenities are as advertised, present and functional
List all the amenities you offer and make sure each one is available and operational
Make sure your space matches the price you set. If you require a deposit or security bond please include this.
A clear and simple check-in process will help put your guests at ease after a day of travelling. Guests will be asked to rate their check-in experience at the end of their stay.
Supporting guests during their stay
Whether or not you’re staying in the space with your guests, it’s important to remain available throughout their stay. Your guests will have the opportunity to rate the clarity and consistency of your communication at the end of their stay—and the average of these guest ratings will appear on your listing page.
Be proactive in your communication so guests know you’re available. Reach out early to coordinate arrival plans. If you won’t be greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly.
If you confirm a reservation and something about your listing changes, tell your guest in advance.
If you won’t be in the area during their stay, you can give your guests a local point of contact.